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Company Registration No. 08816712                                                                                                                             


More information . . .

INSURANCE COVER


The Company carries Public Liability Insurance and Employers Liability Insurance up to £10,000,000 for any one claim.  The insurance covers all aspects of it’s undertakings.  However, the insurance does not take the place of normal household insurance cover for accidental breakage or damage to household items. Please do not make private arrangements with our Care Workers because this will not be covered under our insurance policy.


ADVOCACY


If you need someone to represent or advocate for you for any reason, we will try to help by either finding you a service provided by the Local Authority or a service provided by volunteers.  

One of the reasons that you may need an advocate is that you do not have a member of your family or a friend who can act on your behalf, e.g when you need dealing with officials, or people who provide your utilities, carry out repairs or offer a service of some type.  


QUALITY ASSURANCE


The quality assurance programme needs Service Users’ comments on the service we provide to enable us to improve where necessary. We would appreciate your help in completing questionnaires and quality interviews that we will carry out annually to obtain feedback. The outcomes of our programme will be published annually and a copy supplied to the Care Quality Commission and made available to Service Users, their representative(s) and other stakeholders on request.


COMPLAINTS, COMPLIMENTS AND SUGGESTIONS


We welcome comments from Service users and their representatives and other stakeholders, and we would like to hear from you whether it’s a complaint, compliment or suggestion.


We are committed to providing a high standard of service to Service Users.  It is important to us to let us know when you are not satisfied with the service you experience.  This gives us the opportunity to improve our service.


You can contact us by phone, letter or email at :-


Hope Homecare Services Limited

1st Floor Studio House
Delamare Road
Cheshunt, Waltham Cross
Hertfordshire EN8 9SH


Telephone Number : 01992 760520

Email : enquiries@hopehomecare.co.uk


Once a complaint has been fully dealt with by us, if the Service User is not satisfied with the outcome, the Service user can complain to the Local Government Ombudsman (LGO).


The LGO provides a free, independent service. For information, advice or to register a complaint :-


Telephone Number : 0300 061 0614

Email : advice@lgo.org.uk

Website : www.lgo.org.uk


The LGO will not usually investigate a complaint until the provider has had an opportunity to respond and resolve matters. Our service is registered with and regulated by the Care Quality Commission (CQC).


The CQC cannot get involved in individual complaints about providers, but is happy to receive information about our services at any time.

Our CQC report   |   Become Part Of Our Team   |   Contact Us


Contact us on:

01992 760 520


Helping people gain independence to live better lives at home


Contact us on:

01992 760 520



1st Floor Studio House
Delamare Road
Cheshunt, Waltham Cross
Hertfordshire EN8 9SH

Main Line : +44(0)1992 760 520
Out-of-hours : +44(0)7752 144876/07961 583393
eFax Number : +44(0)1992 667 017
www.hopehomecare.co.uk

enquiries@hopehomecare.co.uk





Calls may be recorded for training purposes.