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A company with care and community at its heart

The Hope Group is committed to maximising the wellbeing of those unable to look after themselves at home. Our business is set up to provide an at home general care and nursing support service as well as other complimentary services including transport and cleaning solutions.

 

Our aim is to play a key role in the local communities that we serve. Making life better for those who most need it, by providing services that improve their quality and enjoyment of life.
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Our Mission: To offer safe, person-centric home care to those most in need

Care support comes in all shapes and sizes to support different needs and health issues. Yet the one constant is a need for understanding, safety and a human approach. An approach which gets to know the person behind the health condition or disability. An approach which also brings comfort, empathy and everyday joy.

From children with disabilities or life-impacting health conditions to elderly clients who need some home care support to live a more independent and fulfilling life, we’re committed to delivering a service that both supports and empowers our clients to live the best life that they can – from their own home.

Through the Hope Homecare Group, we have built a one-stop service to support the wider needs of our clients, which includes care support, nursing care, transportation solutions and cleaning services. All of our services have been created with the needs of our clients in mind. From adapted transport vehicles with easy access and wheelchair ramps, to medical grade cleaning materials to control infection around those who are vulnerable, we are 100% focused on our clients’ safety and improving their everyday experience of life.

Our services
Transport to and from home
Our home cleaning service
Our transportation business offers car and minibus transport for medical appointments, shopping and other day-to-day activities. With specialist equipment and facilities, like automated ramps for easy vehicle access, and wheelchair clamping safety systems. We also offer a carer companion if you need support.
Feature Image Medication collection and delivery to your home.
Feature Image Driving you to hospital and medical appointments and collecting you.
Feature Image Transporting you to family homes and to meet up with friends or group organisations.
Feature Image Visiting spouse or family members who are in hospital - collecting you and picking you up.
Feature Image Accompanied shopping - collecting you, helping you with your shopping, driving you home and helping you to unload and put your shopping away if needed.
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We understand that, for all sorts of reasons, it can become too difficult for those we care for to complete everyday tasks like cleaning. For this reason, we offer domestic cleaning and laundry as an add-on, or a service in its own right. This service aims to ensure your environment and living areas are clean and in line with infection control. requirements. Our service can include a number of tasks like hoovering, dusting, sweeping, mopping, laundry (Washing and drying), ironing and more.
Feature Image Daily, weekly, fortnightly, monthly cleaning rotas available
Feature Image One off 'deep cleaning' using medical grade cleaning materials
Feature Image Laundry service and collection with ironing and express return options available.
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Meet our head office team

Business Founder & Registered Manager

Clinical Lead

Deputy Manager

Field Care Supervisor

Quality and Compliance Officer

Office Administrator

Senior Care worker

Business Founder &
Registered Manager

Gail Maimbolwa

Job Title: Registered Manager, Nominated Individual & Safeguarding Champion

Gail is the Registered Manager and Nominated Individual at Hope Homecare, which she co-founded with her mother in 2013. With over 14 years of experience in health and social care, Gail oversees daily operations and ensures the highest standards of governance and compliance. She is committed to a person-centric approach to care and an integral part of Hope’s vision to deliver consistently excellent levels of care in the home.
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Clinical Lead

Helen Layton

Job Title: Clinical Lead (Registered Nurse)

Helen Layton is a registered nurse with the Nursing and Midwifery Council (NMC) and joined Hope Homecare as Clinical Lead in February 2024. She oversees all nursing and clinically complex care packages, ensuring they’re delivered with precision and compassion. Helen’s qualifications include an MSc in Global Health (Distinction), a Diploma in Tropical Nursing, a Graduate Diploma in Specialist Community Public Health Nursing, and a Bachelor’s Honours in Nursing. Her career spans neonatal intensive care and community health, bringing deep clinical expertise to the team.
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Deputy Manager

Agnieszka Gerke

Job Title: Deputy Manager & MCA Champion

 

Agnieszka is Deputy Manager and Capacity Champion at Hope Homecare. She joined the company in 2017 as a care worker and quickly progressed due to her skill and dedication. Now holding a Level 5 qualification in Health and Social Care, she manages complex care packages, carries out service user assessments, and ensures personalised support.As Capacity Champion, she upholds the Mental Capacity Act, ensuring all decisions are made in the best interests of service users.
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Field Care Supervisor

Fabiola Insalaco

Job Title: Field Care Supervisor, In-House Trainer & Medication Champion

Fabiola is our Field Care Supervisor, In-House Trainer, and Medication Champion at Hope Homecare. Fabiola joined in 2019 after a 20-year career in aviation. Her dedication, attention to detail, and natural leadership quickly earned her promotion.
She holds an MDT-3 in Health and Social Care, plus teaching and Train the Trainer certifications.
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Quality and Compliance Officer

Charlotte Taylor

Job Title: Quality and Compliance Officer

 

Charlotte is Quality and Compliance Officer at Hope Homecare. Since joining in 2023, she’s played a key role in maintaining high standards across the organisation. With a background in clinical recruitment and experience as a support worker in a mental health unit, Charlotte brings strong compliance expertise and a deep understanding of care delivery. Her attention to detail and commitment to quality help ensure Hope Homecare consistently meets all regulatory requirements.
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Office Administrator

Luke Ricciardi
Job Title: Office Administrator

 

Luke joined Hope Homecare in 2023 as Office Administrator, bringing over 13 years of experience from Enfield Council’s brokerage team. His background in managing care packages and understanding service user needs has made him a valuable part of the team. Luke holds an Accredited Broker Level 2 qualification and an IT qualification, both of which support his work in streamlining processes and improving service delivery. He manages queries, coordinates medication orders, and enjoys resolving issues for our clients with a proactive and approachable style.
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Senior Care Worker

Augusta Siaw

Job Title: Senior Care worker and Medication Champion

 

Augusta Siaw has been with Hope Homecare since 2015, bringing nearly a decade of hands-on experience supporting children and adults with complex needs. As our Medication Champion, she ensures high standards in medication management. Her skills include PEG feeding, medication administration, and assisting with daily tasks and community activities. Known for her compassionate, adaptable approach, Augusta is a trusted and versatile member of the team.

 
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Do you share our values? Explore our franchise opportunities

From our headquarters in Waltham Cross, Hertfordshire, we provide centralised administration, training and financial support to all of our Hope Homecare sites.

We’re always looking for new franchise partners who share our values to help us support more people who need our services across Southern England. If you would like an informal chat about our franchise scheme, call us on Tel: 01992 760520 or drop us an email: Franchises@hopehomecare.co.uk 

We are keen to grow our business to more areas around the UK too if you are looking for franchise opportunities outside of the South East of England, so please contact us to arrange an informal chat to discuss this opportunity if you are interested.
ISO Certification

The British Franchise Association

We’re a proud member of the British Franchise Association (BFA).

If you or a loved one needs support, get in touch to see how we can help

If you would like an informal chat to discuss our services in more detail, please complete this short form and we will be in touch within 24 hours. If you would like to speak to one of our team now, please call us on 01992 760520 (daytime), or 07375 417441 (out of hours).


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